FAQ
WE ARE A STARTUP BRAND AND TAKE ABOUT 10-15 BUSINESS DAYS TO SHIP ORDERS UNLESS POSTED OTHERWISE.
WE ASK FOR THAT TIME FRAME TO INSURE QUALITY CONTROL IS PERFECT BEFORE SHIPPING ITEMS.
I entered the wrong shipping address.
We will be able to fix this for you as long as your order has not been assigned a tracking number. Reach out to us at [email protected] , from the email you used at time of purchase. Please include your order number, your name, and your updated address. We will contact you once it has been updated.
I didn’t receive an order confirmation via email.
If you did not receive an email confirming your order, you may have entered your email incorrectly at checkout. This does not mean you won’t receive your order, it simply means you entered it incorrectly. Before assuming so, please check your spam/junk mail.
Why is my tracking in the pre-shipment stage?
Your tracking number is in the pre-shipment stage because it is either still en route to our shipping courier, or has yet to be scanned by our shipping courier. Allow up to 10 business days from when you received your tracking number, for it to update.
I think the shipping courier lost my order/ My order was stolen.
Once your order is passed to the shipping courier, your package is 100% in their possession. We do acknowledge that delays may occur and cause frustration, however it is not in our control. Any issues that regard your order being delayed, lost, or stolen, must be investigated by the shipping company. We are unable to get in contact with them on your behalf to resolve any issues.
I would like to exchange / return my item(s).
All orders are Non-Refundable.We are un able to swap your bear for a differenet bear. We are unable to switch your size or item, so it is important you choose carefully before ordering. In the rare occasion that you receive a flawed item, reach out to us at [email protected] , and provide an explanation, order number, as well as images displaying the flaw.
I have received the wrong item.
In the rare occasion that we send you the incorrect item, reach out to us at [email protected] . Please provide a brief explanation, your order number, as well as images displaying the mistake.
Other
If you have a question that is not answered within this FAQ page, please do not hesitate to reach out to the official DauM AnaYa customer-care email : [email protected]